Refund policy

At Cardzeno, we take pride in delivering 100% authentic, factory-sealed trading cards and rare collectibles to your doorstep. Because of the volatile nature of the trading card and collectibles market, we maintain a clear and strict policy regarding returns and refunds.

1. Final Sale Items (Factory-Sealed Products)

Due to market fluctuations and to guarantee tamper-proof integrity for our collectors, all factory-sealed products (such as booster boxes, elite trainer boxes, and sealed card packs) are Final Sale.
Once a sealed item leaves our control, we cannot accept returns, exchanges, or issue refunds for it.

2. Damaged or Defective Items

We pack every order with extreme care using secure materials. However, if your item arrives heavily damaged or if you received an incorrect item, please notify us within 48 hours of delivery.
To be eligible for a review, you must provide:
- Your order number.
- Clear photos of the outer shipping box and the damaged product as it arrived.
Upon verification, we will work with you to resolve the issue with a replacement or store credit where applicable.

3. Non-Returnable Categories

The following items cannot be returned or refunded under any circumstances:

Opened card packs, boxes, or unsealed merchandise.
Single trading cards (due to market price volatility and condition grading sensitivities).
Digital gift cards or store credits.